Shipping Policy
Last Updated: 26 July 2026
Introduction
Thank you for shopping with MAKH AND MORE, a premium makhana brand owned and operated by ASR ENTERPRISES.
This Shipping Policy explains how we process, dispatch, and deliver your orders. Our goal is to ensure that every order reaches you safely, efficiently, and in the best possible condition.
By placing an order on our website, you agree to this Shipping Policy.
Order Processing
Orders are processed only after successful payment confirmation.
Our team carefully inspects, packs, and prepares every order before dispatch to maintain the quality and freshness of our products.
Orders are generally processed within 1–2 business days, excluding Sundays, public holidays, and unforeseen operational delays.
Business days refer to Monday through Saturday, excluding public holidays.
Order Dispatch
After your order is processed, it will be handed over to one of our trusted delivery partners for shipment.
You will receive an order confirmation and shipping notification once your order has been dispatched.
Delivery Timeline
Estimated delivery times may vary depending on your location.
Generally:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote or Rural Areas: 5–10 business days
These timelines are estimates only and may vary due to courier operations, weather conditions, festivals, natural disasters, strikes, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.
Any free shipping offers or promotional shipping discounts will be communicated separately on our website.
Order Tracking
Once your order has been shipped, a tracking link (where available) will be shared via email or SMS, enabling you to track the status of your shipment.
Delivery Attempts
Our delivery partners may make more than one delivery attempt depending on their service policies.
If delivery cannot be completed because:
- the customer is unavailable,
- the delivery address is incorrect or incomplete,
- or the shipment is refused,
the order may be returned to us.
If the shipment is returned to us due to an incorrect address or repeated failed delivery attempts, reshipping may require payment of applicable shipping charges. Additional shipping charges may apply if reshipment is requested.
Address Accuracy
Customers are responsible for providing accurate:
- Full Name
- Mobile Number
- Complete Delivery Address
- PIN Code
MAKH AND MORE shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Packaging
Every order is packed with care using food-grade packaging materials designed to help maintain product freshness and quality during transportation.
Minor external packaging wear caused during transit that does not affect the safety or quality of the product shall not be considered product damage.
We continuously strive to minimise the use of unnecessary packaging while ensuring adequate protection of our products during transit.
Delivery Delays
While we strive to deliver every order within the estimated time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Courier network disruptions
- High order volumes during festivals or promotional sales
- Other circumstances beyond our reasonable control
We appreciate your patience in such situations.
Damaged or Incorrect Orders
If you receive:
- a damaged package,
- the wrong product,
- an incomplete order,
- or a product with a broken seal,
please contact us within 48 hours of delivery with:
- Order Number
- Clear photographs of the package
- Photographs or an unboxing video (if available)
- A brief description of the issue
Our team will review the request in accordance with our Refund & Return Policy.
International Shipping
At present, MAKH AND MORE ships only within India.
International shipping may be introduced in the future.
Contact Us
Brand Name: MAKH AND MORE
Business Name: ASR ENTERPRISES