Refund and Returns Policy
Last Updated: 26 July 2026
Introduction
Thank you for choosing MAKH AND MORE, a premium makhana brand owned and operated by ASR ENTERPRISES.
Customer satisfaction is important to us. Since we deal in packaged food products, our Refund & Return Policy is designed to ensure product quality, hygiene, and food safety while providing fair support to our customers.
By placing an order on our website, you agree to this Refund & Return Policy.
Food Products & Returns
To maintain the highest standards of food safety and hygiene, MAKH AND MORE does not accept returns of food products once they have been delivered, except in the situations specifically mentioned in this policy.
This policy helps ensure that every customer receives products that have not been previously handled or returned by someone else.
Natural Product Notice
Makhana is a natural agricultural product. Slight variations in size, colour, shape, or texture are normal and do not affect product quality. Such natural variations shall not be considered defects.
Eligible Cases for Replacement or Refund
You may be eligible for a replacement or refund if::
- You receive a damaged package.
- You receive the wrong product.
- You receive the wrong quantity.
- The product seal is broken before delivery.
- The product has expired at the time of delivery.
- The product is significantly damaged during transit.
- Your order is lost in transit and cannot be delivered.
Cases Where Returns or Refunds Are Not Accepted
Returns or refunds will generally not be accepted if:
- You changed your mind after placing the order.
- You do not like the taste or texture of the product.
- The product has been opened or partially consumed.
- The product was not stored according to the storage instructions.
- Incorrect delivery details were provided by the customer.
- Delivery could not be completed because the customer was unavailable.
Reporting an Issue
If you receive a damaged or incorrect order, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Order Number
- Clear photographs of the package
- Photographs of the product
- A brief description of the issue
Requests submitted after this period may not be eligible for review unless required by applicable law.
Verification Process
Every refund or replacement request is reviewed individually.
Our team may verify:
- Delivery records
- Product photographs
- Courier information
- Order details
Additional information may be requested before a final decision is made.
Replacement Policy
If your claim is approved, we may offer:
- A replacement product, or
- A refund, depending on product availability and the nature of the issue.
The decision will be communicated by our customer support team after verification.
Refund Process
If a refund is approved:
- Refunds will be issued through the original payment method whenever possible.
- Processing times may vary depending on your payment provider or bank.
- Shipping charges may not be refundable unless the issue was caused by our error.
Order Cancellation
Before Dispatch
Orders may be cancelled before they are dispatched for shipment.
If payment has already been received, the applicable refund will be processed.
After Dispatch
Once an order has been dispatched, cancellation may not be possible.
Failed or Cancelled Payments
If an online payment fails but the amount is deducted from your account, the refund will generally be processed automatically by your payment provider or bank according to their timelines.
If you face any unusual delay, please contact us with your payment reference.
Refusal of Requests
We reserve the right to reject refund or replacement requests in cases involving:
- Fraudulent claims
- Misuse of the policy
- Repeated abuse of return requests
- Insufficient evidence supporting the claim
Limitation of Liability
Our liability for any approved claim shall be limited to the value of the product(s) purchased, to the extent permitted under applicable law.
Policy Updates
We may update this Refund & Return Policy from time to time. Any changes will be published on this page with the revised “Last Updated” date.
Contact Us
Brand Name: MAKH AND MORE
Business Name: ASR ENTERPRISES